Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 10 days of receiving the product:

  • For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. 

  • Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded. 

If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3-5 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

Other than for the reasons specified above, (hence the above reasons or circumstances mentioned above permits refund of shipping cost). Otherwise, we normally do no refund the shipping costs if refund of the item or product is approved.

REPLACEMENT/REFUND EXEMPTIONS

BlesstheSkin will not grant a refund, credit your account, or replace a produced product in case of:

  • Wrong Address – If you as the customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

  • Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment* to yourself (if and as applicable).

  • Buyer's Remorse – We do not refund orders for buyer’s remorse. 

  • Rejected by Customs - If a package is returned due to customs rejection, BlesstheSkin will not issue a refund. it's the sole responsibility of the customer to pay any custom fees that are applicable.

  • Product is created, but not yet shipped - In case, you wish to cancel the order while it is still in the status "Accepted", but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.

  • Product Discontinuation or long Out-of-Stock – We do not provide any compensation for ad campaigns/ product creation expenses in case the product was discontinued or is out of stock for a long time.

  • *Uncollected FedEx Deliveries - If the order is shipped via FedEx and is not delivered due to reasons such as the recipient being unreachable (e.g., incorrect address, missing or incorrect phone number), refusal or failure to pay import duties or taxes, or any other reason attributable to the recipient, the shipment may be abandoned or destroyed by the carrier. In such cases, we are unable to offer a refund , reshipment or a replacement.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.